Jollibee Stolidity

I've had 2 disappointing experiences in jollibee's delivery hotline 8-7000. First was a couple of months ago when I ordered chicken joy for the kids. We've waited for 2 hours... imagine how many minutes do they promise us customers to wait for the foods to be delivered??? 30 to 45 minutes right? I was very considerate..not just for them but as a person I really am. I believe they need time for preparations and passing thru a delivery system. But for us to wait for 2hrs is not a joke. I keep on calling this 8-7000 for follow up. Not just 5 times. I've talked to a lot of persons in the other end of the line. And they give me one line..."Ma'm please keep ur line open we will contact the branch and ask them to call you for any feedback." OMG! and no not even a single call from their ludicrous branch. I asked them why and they will just answer me with mam' I'll update u in 10 mins.. That stupid 10 mins came 2 hrs and nothing... I was the one who keep on calling them asking for updates because my hungry kids keep on yelling " where's the jollibee mommy?" The result, the branch that was assigned to deliver the foods to us DID NOT recieve any order from the 8-7000... Ok! I can't reconcile with the words they promised me..First, the branch told me that they did not recieve any order from 8-7000 under my name... Second, I made follow thru and the customer service peeps tolds me they will immediately call the branch... If it was true that they did their thing. Calling the branch right after my first follow up, They might have fixed the problem. They might have delivered the foods right away after the first call. Sadly speaking, I did 5 follow thru and on my 5th call that they made a move? The hell with them!!! Lastly, they did not coordinate well enough to the branch and to me. They can simply call me AFTER MY FIRST FOLLOW UP, and say we're sorry for the delay...blah blah...Maybe, I can still reconsider. But knowing the fact that their follow ups did not push thru and just so to say that they made their "spiels" they think is enough??? And the reason why an outburst such as this is because it happened to me AGAIN!!! Just this 5:00 pm. Very same thing happened....I called, no foods were delivered, I made follow up, again they promised for an update, and no call was made, again I made follow up, and nothing happened and the branch claims that again there was no order came to them. Haay! Haller!! Jollibee!!! 8-7000!!! Management!!!! wake up!!!